Refund policy

Returns

You have 30 days from delivery to request a return. Items must be unused, in the same condition you received them, and in their original packaging, with proof of purchase.

To start a return, email info@petstates.com with your order number and the item(s) you want to return. Please don't send anything back before we reply. Once your return is approved, send it to:

Returns – Pet States, 1401 Greengrass Dr, Unit F15, Houston, TX 77008, United States

Include your order number inside the package. Items sent back without an approved return can't be accepted.

Damaged, defective or wrong items

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a photo. We will send a replacement or a full refund, and you won't pay for return shipping.

Items we can't take back

For hygiene and safety reasons we can't accept returns of opened food, treats or chews; opened litter; opened medications, supplements, flea and tick products or other health items; used grooming or personal-care items; gift cards; or hazardous materials. If one of these arrives damaged or wrong, the section above still applies.

Return shipping

If the return is because of our mistake (damaged, defective or wrong item), return shipping is on us. For any other return, the customer pays return shipping, and the original shipping charge is not refunded.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a little longer to post it.